Privacy Policy | Hearthline

1. Introduction

Hearthline ("we", "us", "our") is committed to handling your personal information carefully and transparently. This policy explains what data we collect, why we collect it, how it is used and how long it is kept. It applies to all personal data submitted through our website and collected when you book or attend a session.

Our registered address is 128/4 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. For data-related questions, contact us at [email protected].

2. What Data We Collect

We collect the following categories of personal data:

Contact details: name, email address and telephone number provided when you enquire or book.
Session booking data: the session you booked, date and payment reference.
Website usage data: pages visited, browser type, approximate location (country level) and referral source, collected via cookies if you have consented.

We do not collect sensitive personal data (such as health data or information about family circumstances) through our website. Anything shared verbally in a session is not recorded or stored.

3. Legal Basis for Processing

We process your personal data on the following bases under applicable data protection law:

Contract: to manage your booking and deliver the session you registered for.
Legitimate interest: to respond to your enquiries and improve our sessions.
Consent: for optional analytics cookies (which you can withdraw at any time via our Cookie Policy page).

4. How We Use Your Data

To confirm your booking and send session information.
To respond to questions sent via our contact form.
To send follow-up materials after a session, if applicable.
To understand how our website is used (analytics, with consent only).

We do not use your data for automated decision-making, profiling or unsolicited marketing.

5. Data Retention

Booking records are kept for 3 years to handle any queries or disputes.
Contact form submissions are kept for 12 months.
Analytics data (where consented) is aggregated and anonymised after 14 months.

6. Sharing Your Data

We do not sell personal data. We may share data with:

Payment processors when processing session fees — governed by their own privacy policies.
Analytics providers (e.g. Google Analytics) if you have consented to analytics cookies.
Authorities if required by Thai law.

7. Security Measures

We use industry-standard measures to protect personal data, including secure server access controls and encrypted data transmission (HTTPS). Access to personal data is limited to staff who need it to manage bookings. We review our security practices periodically.

8. Cookies

We use essential cookies for site functionality and optional analytics cookies with your consent. See our Cookie Policy for full details and to manage your preferences.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access the data we hold about you.
Right to request correction of inaccurate data.
Right to request deletion of your data (subject to legal retention requirements).
Right to withdraw consent where processing is based on consent.
Right to object to processing based on legitimate interest.
Right to data portability in a structured, machine-readable format.
Right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our sessions are intended for adults (18 and over). We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it.

11. Third-Party Links

Our website and resource materials may include links to external organisations. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before submitting personal information.

12. Changes to This Policy

We may update this policy from time to time. Material changes will be noted at the top of this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact for Data Enquiries

For any questions about this policy or how your data is handled:

Email: [email protected]
Address: Hearthline, 128/4 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand